Warranty

We attach great importance to the quality of our products and services. That is why we offer a warranty period of [insert warranty period] on all our products. Within this period, we will repair or replace defective products free of charge, provided that the defect is not caused by incorrect use, wear and tear or external factors.

To claim under the warranty, we request that you contact our customer service via [insert contact information]. Do not forget to include the proof of purchase and a clear description of the problem.

Complaints

We strive to always satisfy our customers. If you nevertheless have a complaint, we would like to hear from you. Please contact our customer service via [insert email address] or [insert telephone number].

In order to process your complaint as quickly as possible, we request that you provide the following information:

Your contact details
The order number or proof of purchase
A detailed description of the complaint

We strive to provide a solution within [number of days, for example: 5 working days]. If we cannot find a solution together, you can submit your complaint to an independent dispute committee or via the European ODR platform: [insert link].

Your satisfaction is our priority!